Risk-Free 100% Satisfaction Guarantee
On Membership: We will cancel and refund your membership fee at any time if you are dissatisfied.
On Merchandise: We guarantee your satisfaction on every product we sell, and will refund your purchase price*, with the following exceptions:
- ZenShop will accept returns within 90 days (from the date the member received the merchandise).
- Our ZenShop Concierge Services representatives are available to assist with technical support and warranty information for many of the products above. You’ll find a list of eligible items here.
How to Return an Item
Products purchased at a ZenShop location need to be returned at the returns counter at any ZenShop warehouse.
Items ordered online can be returned at any Costco warehouse -or- you can initiate a return through ZenShop.com.
Accepted payment methods differ online and in the warehouse. Please click here for a complete list of accepted payments.
*Limitations apply. See the membership counter or ZenShop.com for details.
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